Jeeves Marketing is a trading style of THRIVE MEDIA GROUP LTD and therefore, these Service Terms are subject to the Group General Terms. Each individual term applies unless agreed otherwise in the Contract. To view the full terms and conditions please go to https://www.addpeople.co.uk/terms-and-conditions/
1. Your Responsibilities
In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:Contact: We will need to have one point of contact who will be able to provide access details for relevant online accounts, sign off on campaign adverts and content required to promote your business.
Access: To facilitate the delivery of our services, you should provide the required access credentials such as, but not limited to: FTP details, Google logins and website CMS access. We will notify you as to the required access to complete the work.
Content: We may ask you for marketing collateral/logos relevant to your business for use in production or campaign set up. You must ensure that you provide us with the requested content and understand that any delays may impact the delivery and performance of your campaign.
Platforms: You must comply with the Terms & Conditions of any third party agreement you enter in relation to our services, such as advertising platforms.
2. Complaints
Our complaints procedure is designed to quickly resolve any of your concerns. Email support@jeevesmarketing.co.uk with your specific complaint and relevant information. Your complaint will then be escalated to a senior member of staff.3. Cancellations
The process for cancelling your contract depends on whether you are outside of or within your agreed minimum service term:Within minimum term: You are required to make monthly payments for the remainder of your minimum term as outlined in your contract. Therefore, if you are within your contract and wish to cancel, you will be required to pay out your outstanding payments in full, regardless of campaign performance.
Outside minimum term: Payments are taken in advance of work being carried out. So, if you want to cancel after your minimum contract term you are required to give notice of 1 complete billing month, unless your contract states otherwise. Your final payment will be for the full monthly amount and not a pro rata payment and therefore services will continue for a full month from this payment.
Please note: Cancelling your payments within the contracted minimum term will be viewed as a request for early cancellation. Therefore, we will request the outstanding payments to be made in full.
4. Third Party Liability
Please note: Jeeves Marketing and Thrive Media have no control over the algorithms that operate the Search Engines and thus cannot guarantee how your listings will display, nor can we take responsibility for any detrimental effects from actions made by you or the Search Engines.
5. Promotions and Exclusions
From time to time we may offer our services at a promotional rate or for a trial period. These promotions are excluded for certain types of businesses, including but not limited to,
companies selling similar marketing services: (PPC Management, SEO, Website Building, Hosting, Facebook Ads Management and Social Media Marketing). Affiliates, Dropshippers, Directory Sites, and organisations that are currently not actively promoting their business or their business is not currently trading. If we believe you fall into any of these excluded categories, you will be notified and any monies will be refunded.
These terms are written to ensure that both parties are protected in a strong and transparent partnership.
Jeeves Marketing is a trading style of THRIVE MEDIA GROUP LTD and therefore, these Service Terms are subject to the Group General Terms. Each individual term applies unless agreed otherwise in the Contract. To view the full terms and conditions please go to https://www.addpeople.co.uk/terms-and-conditions/
1. Your Responsibilities
In order for us to deliver our services effectively, there are a few specific requirements for you to consider. These requirements are your responsibility and they are essential to making sure that we can deliver our services properly:Contact: We will need to have one point of contact who will be able to provide access details for relevant online accounts, sign off on campaign adverts and content required to promote your business.
Access: To facilitate the delivery of our services, you should provide the required access credentials such as, but not limited to: FTP details, Google logins and website CMS access. We will notify you as to the required access to complete the work.
Content: We may ask you for marketing collateral/logos relevant to your business for use in production or campaign set up. You must ensure that you provide us with the requested content and understand that any delays may impact the delivery and performance of your campaign.
Platforms: You must comply with the Terms & Conditions of any third party agreement you enter in relation to our services, such as advertising platforms.
2. Complaints
Our complaints procedure is designed to quickly resolve any of your concerns. Email support@jeevesmarketing.co.uk with your specific complaint and relevant information. Your complaint will then be escalated to a senior member of staff.3. Cancellations
The process for cancelling your contract depends on whether you are outside of or within your agreed minimum service term:Within minimum term: You are required to make monthly payments for the remainder of your minimum term as outlined in your contract. Therefore, if you are within your contract and wish to cancel, you will be required to pay out your outstanding payments in full, regardless of campaign performance.
Outside minimum term: Payments are taken in advance of work being carried out. So, if you want to cancel after your minimum contract term you are required to give notice of 1 complete billing month, unless your contract states otherwise. Your final payment will be for the full monthly amount and not a pro rata payment and therefore services will continue for a full month from this payment.
Please note: Cancelling your payments within the contracted minimum term will be viewed as a request for early cancellation. Therefore, we will request the outstanding payments to be made in full.
4. Third Party Liability
Please note: Jeeves Marketing and Thrive Media have no control over the algorithms that operate the Search Engines and thus cannot guarantee how your listings will display, nor can we take responsibility for any detrimental effects from actions made by you or the Search Engines.
5. Promotions and Exclusions
From time to time we may offer our services at a promotional rate or for a trial period. These promotions are excluded for certain types of businesses, including but not limited to,
companies selling similar marketing services: (PPC Management, SEO, Website Building, Hosting, Facebook Ads Management and Social Media Marketing). Affiliates, Dropshippers, Directory Sites, and organisations that are currently not actively promoting their business or their business is not currently trading. If we believe you fall into any of these excluded categories, you will be notified and any monies will be refunded.
These terms are written to ensure that both parties are protected in a strong and transparent partnership.